Shipping policy

EFFECTIVE AUGUST 25, 2026

How Still You orders are packed, shipped and tracked. This policy forms part of our Terms of Service.

Free US shipping Plain, unmarked box Tracking on every order

How your order reaches you

YOU ORDER

Order placed and payment authorised at checkout.

WE PACK

Packed and dispatched on business days. Weekend and holiday orders go out the next business day.

IT SHIPS

You get a shipping confirmation with tracking. Tracking can take a business day to start updating.

IT ARRIVES

Delivery time is the carrier’s transit time on top of our processing time.

Processing time and transit time are separate. Delivery estimates shown at checkout are estimates, not guaranteed dates, unless we say otherwise for a specific service. Orders can take longer during promotions, high-volume periods, or when an order needs extra verification.

At a glance

Where we ship

Destinations and methods available for your address are shown at checkout. If it is not offered there, we cannot ship there yet.

Rates and estimates

Calculated and shown at checkout before you submit. What you see there is what applies.

Taxes and duties

Shown at checkout where they apply. Charges collected by the destination country instead are the recipient’s responsibility, and customs can delay international delivery.

Split shipments

An order may occasionally arrive in more than one parcel. You are never charged extra for that.

Packaging

Plain box. Nothing on the outside identifies the contents.

Your shipping address

You are responsible for giving us an accurate, complete, deliverable address. If you need to change it, email us as soon as possible — we will try, but an address cannot always be changed once an order has entered fulfilment.

An address change is not confirmed until our support team tells you it was made. If an order comes back to us because the address was wrong, incomplete or undeliverable, or the parcel was refused or never collected, additional shipping charges may apply. Our Return & Refund Policy covers how that is handled.

If something goes wrong

Please check your order when it arrives. Email support@dailystillyou.com if it is damaged, incorrect, or has not arrived within a reasonable time after the carrier’s estimated delivery date.

INCLUDE IN YOUR EMAIL
  • Your order number
  • A description of the problem
  • Photographs, where possible

Depending on the circumstances we may send a replacement or issue a refund. You are never responsible for return shipping when the problem was our error or the product arrived damaged or defective.

Delays

Once an order is handed to the carrier, delivery is in the carrier’s hands. We are not responsible for delays outside our reasonable control — severe weather, natural disasters, carrier or transport disruption, labour disruption, government action, infrastructure failure and similar events. If we cannot ship within a time we specifically promised, we will handle it in accordance with applicable law.

Changes to this policy

We may update this policy when our services, carriers or legal obligations change. The effective date at the top shows when the current version took effect.

Questions about a shipment?

Include your order number where you can.

support@dailystillyou.com